Refund

Refund Policy

For Yankee Candle customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to yankerescandle.shop.

How Yankee Candle handles starting a request
Yankee Candle publishes this starting a request guidance for customers using yankerescandle.shop. To start a return or exchange, contact us at Support@Yankerescandle.shop before sending the item. Once the request is approved, Yankee Candle will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

What Yankee Candle customers should know about eligibility
Customers using yankerescandle.shop can rely on the following Yankee Candle guidance about eligibility. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Details from Yankee Candle on refund timing
Yankee Candle publishes this refund timing guidance for customers using yankerescandle.shop. Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Our approach at Yankee Candle to condition of returns
This condition of returns section covers orders and visits through yankerescandle.shop for Yankee Candle. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Our approach at Yankee Candle to support
For purchases made through yankerescandle.shop, Yankee Candle applies the following guidance on support. For return or exchange assistance, contact Support@Yankerescandle.shop or 5086148865.

What Yankee Candle customers should know about order problems
The following order problems guidance applies to the Yankee Candle storefront at yankerescandle.shop. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

exceptions at Yankee Candle
The following exceptions guidance applies to the Yankee Candle storefront at yankerescandle.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Merchant Information
Business name: Yankee Candle
Brand name: Yankee Candle
Email: Support@Yankerescandle.shop
Phone: 5086148865
Physical address: 984 W 1st St, Grand Island, Nebraska, 68801, United States

Completing a Return or Cancellation

An approved refund is credited to the original payment method in 5–10 business days. We pay the return-shipping cost for change-of-mind requests and for merchandise that arrives damaged, defective, incorrect, or incomplete. A cancellation may be requested before the order ships; after shipment, the return steps in this Refund Policy govern.